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Posted: Friday, April 7, 2017 2:19 PM

Who we are:

Neighborhood House is here for families facing hunger and homelessness, vulnerable seniors and children who need help in school. Founded in 1905 by the Portland Section of the National Council of Jewish Women, Neighborhood House was the city’s first organization committed to helping the many immigrants who were arriving at that time, and living primarily in South Portland.

What we do:

Neighborhood House assists low-income, recent immigrant and other vulnerable people living in the greater Portland area. Our programs serve disadvantaged children needing help to be successful in school, families facing hunger and homelessness, and seniors needing support so they can remain living active and independent lives.

Neighborhood House’s program participants represent a remarkably diverse mix of ethnicities and cultures. To meet the needs of these diverse communities, Neighborhood House offers culturally-specific services for African, Latino, Middle Eastern and Russian immigrants in various programs. We have many bilingual staff who speak Spanish, Russian and Somali and other African languages to effectively reach out to non-English speakers and to insure they feel welcome and are getting the help they need. We believe an equitable workforce will strengthen and enrich our organization and strongly encourage all qualified persons to apply regardless of race, gender identity, sexual orientation, religion, or otherwise.

What we offer our employees:

Neighborhood House believes our employees are our best investment. Because of this, we provide an excellent full-time (30 hours and above) benefits package including a fully paid medical plan with no out of pocket expenses for co-pays, prescriptions, out-of-pocket expenses (really!) through our Nonstop Wellness broker, paid dental insurance, paid life insurance, paid long term disability insurance, 403B with matching, FSA, and more. We also offer generous paid time off accrual at four weeks for the first year and five weeks for the second year (building up from there), 240 hours PTO paid out upon leaving, 11 paid holidays a year, and a flexible working schedule for most positions.

Job Title: Aging Services Case Manager
Department: Aging Services
Reports To: Janice Jones
Pay: $15-17/hr
Type: Full Time


This position will be responsible for provision of case management services and information and assistance to older residents and adults with disabilities on the Westside of Portland; in accordance with Multnomah County Aging Disability and Veterans Services Division Case Management Standards.


Rotate In and Out as Lead Case Manager Responsibilities-

Back-up Information and Assistance Specialist and provide callers and walk in clients with necessary resources and assistance.

Track all information and assistance phone calls and walk-ins for data collection.

Take service referrals and assign them to each case manager on an alternating basis.

Receive transportation calls, process the appropriate paperwork and forward the request to the Transportation Coordinator.

Case Management Services to Elderly Clients Responsibilities

Use Assertive Engagement case management techniques to work in partnership with participants to provide information and referral to resources, assess family needs and
advocate on clients’ behalf to support family stability and success.

Accept referrals and make client contact per Multnomah County guidelines.

Screen referral and schedule a home visit or make referral to other appropriate

Conduct assessments that will be completed in client’s home environment and will be holistic in nature.

Determine client eligibility for services.

Develop case plan and arrange and monitor the service delivery.

Provide ongoing case monitoring and follow-up services.

Conduct re-assessments according to time lines set forth in Case Management Standards, specified by the state of Oregon and Multnomah County.

Coordinate with community and Neighborhood House resources as appropriate.

Provide counseling and advocacy as appropriate.

Provide linkage with client’s supportive network. Client Files should be maintained, appropriate paperwork is completed and client case notes in chronological order per Narrative Standards as set by funder.

Complete all necessary reports in a timely fashion.

Follow Neighborhood House’s policy regarding client confidentiality.

Maintain records for Home Care Workers; such as issuing vouchers and payments.

Act as support for the Focal Point and Transportation Program, as needed.

Advocate for funding and programs as needed to state of Oregon, Multnomah County and/or city

Participate in Neighborhood House Activities Responsibilities-

Attend Aging Services staff meetings and participate in agency staff meetings.

Attend appropriate trainings, workshops and seminars.

Other duties and responsibilities as assigned by the supervisor.


Bachelor’s degree in Social Services, Nursing, Health Gerontology or degree; Masters Social Work preferred and four (4) years experience in case management field, preferably in working with elderly; or equivalent combination of education and experience.
Knowledge of Microsoft Office: Word, Excel, and data entry and web search skills are essential to perform this job successfully.

Knowledge of human behavior and the aging process. Knowledge of social and health intervention techniques.
Ability to speak conversationally in multiple languages is preferable.


This job does not supervise.


Demonstrated proficiency in handling matters of a highly confidential nature; ability to assume a high degree of responsibility; ability to work effectively with a wide variety of individuals and groups; ability to work independently and in a collaborative partnership with other case managers.

Ability to plan, implement and manage short and long term projects.
Demonstrated ability to work effectively with individuals from diverse communities and cultures and communicate effectively with those whose English language skills are limited.

Excellent oral and written communication and ability to communicate professionally with clients, families, service providers, community members and co-workers.

Excellent interpersonal skills in the areas of problem-solving, conflict resolution, and decision-making processes.

Ability to work as a team player.

Ability to work with sensitive and confidential information in a professional manner.


Ability to read, analyze, and interpret complex documents.

Ability to respond effectively to sensitive inquiries or complaints.

Ability to narrate acceptable case notes.

Preference will be given to individuals who can communicate effectively in Mandarin and/
or Cantonese.


Ability to work with mathematical concepts such addition, subtraction, multiplication and division.


Ability to apply common sense understanding to carry out instructions furnished in writing and oral form.

Ability in researching, analyzing, and problem solve.


AIRS Certification is required after one (1) year of employment, and it is sponsored by
Neighborhood House.

Require own vehicle transportation, a valid driver’s license, car insurance acceptable to Neighborhood House’s insurance provider and an acceptable 5-year driving history.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to talk and listen. The employee is frequently required to sit for long periods of time using a computer monitor and keyboard; use hands to finger, handle, or feel; and reach with hands and arms. The employee stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually noisy.

Application Guidelines/Contact:

Please submit resume and cover letter via the following link for this and other open positions:

Position link:

All job postings:

U.S. Mail:

Human Resources/Job Title
Neighborhood House
7780 SW Capitol Hwy.
Portland, OR 97219
Fax: 503-245-5948

Please, no phone calls about this job.

• Location: Portland

• Post ID: 17839996 portland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017