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Posted: Sunday, September 17, 2017 9:10 PM

Be a part of something bigger, and join our team as a Medical Scheduling Specialist and help transform lives through remarkable customer service. As a Scheduling Specialist, you will be the first point of contact for patients and referring professionals -- answering phones, scheduling appointments, and managing faxes. CDI delivers quality patient-centered care, showing in words and actions the true meanings of our core values of accountability, compassion, drive, excellence and integrity. You will play an important part in that process by answering phones and handling calls in a professional and timely manner. You will actively listen to customers' needs on the telephone, and show empathy to every patient you speak with. ESSENTIAL DUTIES AND RESPONSIBILITIES: Creates a positive experience for every customer, every day by believing in and practicing The Experience (85%) Scheduling Answers phones and handles calls in a professional and timely manner Maintains positive interactions at all times with patients, referring offices and staff Schedules patient examinations according to existing company policy Ensures all appropriate personal, financial and insurance information is obtained andrecorded accurately Daily responsibility for calling and scheduling as many patients for whom the Companycurrently has orders Ensures all patient data is entered into information systems completely and accurately Ensures patients are advised of financial responsibilities, appropriate clothing,preparation kits, transportation and/or eating prior to appointment Communicates to technologists any scheduling changes in order to ensure highestpatient satisfaction Maintains an up-to-date and accurate database on all current and potential referringphysicians Obtains and enters new referring physician information in computer system data baseand passes along to marketing for follow up Understands how and when to roll phones on and off answering service Alerts other clinics of phone problems that are passed along to your clinic Handles overflow calls for other centers within market to ensure uninterrupted examscheduling for referring offices Arranges transportation and hotel accommodations for patients when appropriate Provides back up coverage for front office staff as requested by supervisor (ie, restbreaks, vacations and sick leave) (10%) Insurance Pre-certifies all exams with patient's insurance company as required Verifies insurance for same day add-ons Uses knowledge of insurance carriers (example Medicare) and procedures that requirewaivers to obtain authorization if needed prior to appointment (5%) Completes other tasks as assigned


• Location: Portland

• Post ID: 23165972 portland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017