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Posted: Sunday, October 1, 2017 2:00 PM

ServiceNow DeveloperThe ServiceNow Support Analyst/Developer will be directly responsible for the day-to-day maintenance, administration, support and enhancements to our internal deployment of ServiceNow.ServiceNow Developer ResponsibilitiesDeliver applications support via creation, customization, configuration and maintenance of UI and workflows on top of the ServiceNow ITSM platform. Responsible for assisting in the design, delivery, and improvement of applications supporting multiple lines of business with varying/diverse needs as they relate to service management areas including, but not limited to, Problem, Change, Incident, Self Service, Service Catalog, Asset Mgt, Reports, Notifications, and Surveys.Consult with Change Approval Board through proposed RFC process for system upgrades and SOPs.Configuration/Customization of the ServiceNow system, including creating workflows.Thorough understanding of ITIL/ITSM processes.Provide technical leadership for projects through all phases of the ServiceNow Development including UAT and implementation.Develop, review, and approves specific ServiceNow Development documentation.Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, Mobility and Service Request Management.Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc. Consult with IT staff and users on technical issues relating to ServiceNow.Compliance with IT standards, policies and procedures.Perform administrative duties, including training, system upgrades, and escalating issues to ServiceNow support.ServiceNow Developer QualificationsBachelor*s Degree in Computer Science and/or Business Administration or equivalent work experience within the IT Service/Support Industry.5+ years* experience with ServiceNow.Deep functional and technical knowledge of the ServiceNow platform; emphasis on Asset Management, CMDB, Performance Analytics and Change Management modules is a plus.Working knowledge and expertise in most areas of information technology (eg JavaScript, database technology, object oriented technology).Experience with IT Service Management, IT Operations Management, Domain (Company) Separation.ServiceNow System Administrator Certification.Minimum of three (3) years supporting the implementation, administration, configuration and development of ServiceNow.Ability to develop process flow documentation based on input from existing and future customers of request management.Ability to optimize request management business process flows based on existing documentation or information from users.Ability to translate business process flow documentation and configure Service-now to model the process flow with appropriate metrics / measurements.Oral and written communications skills including the ability to communicate technical material clearly and effectively to different audiences.Demonstrated ability to work with business units to propose and implement technology solutions.Demonstrated ability to work with other departments within IT on day to day support activities and present ideas in a user-friendly language.Knowledge and integration experience of LDAP/Active Directory.A basic understanding of the ITIL business process and IT service management as a business discipline. ITIL v3 Certification a plus.Strong interpersonal, written, and oral communication skills.Highly self-motivated and directed.Keen attention to detail.Proven analytical and problem-solving abilities.Strong customer service orientation.Experience working in a team-oriented, collaborative environment.About VanderHouwen VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career. - provided by Dice(See Job Description)

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• Location: Portland

• Post ID: 23486282 portland
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