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Posted: Saturday, January 6, 2018 11:12 AM

50k salary plus bonusesCascade Tech Marketing Manager:We are Cascade Tech Systems. Named 1st in the Vancouver Business Journal and 2nd in the Portland Business Journals fastest growing private companies year 1-5. We have grown over %3,000 in the last 3 years and show no signs of slowing down. We are a fast paced call center that markets Merchant Services and Products for our parent company Riverside Payments to business owners all over the country. We believe that our success is driven by the culture we have created and the people who are here that have bought into that culture to help drive sales all over the country. Our call center staffs 50 full time marketers and does outbound, cold call marketing to set appointments with business owners all over the country. We then pass those warm leads off to our Outside Sales Reps to go in and pitch them our products and services. We are seeking a marketing manager to help take our call center to the next level. You would be in charge of all the day to day activities within the call center and report directly to our CEO and Director of Business Development. Our Culture: We are a team of professionals who are passionate about innovation and excellence. We perform our work much the same way we live the rest of our lives because we recognize that there is no such thing as work-life balance - there's just this one life and we happen to be living some of it here at the office. We speak, dress and behave exactly like we do anywhere else which means we are our genuine selves at all times. We believe we are happier and more productive when we can be true to what drives us each individually. We are fun loving, intellectually curious and enjoy celebrating the journey.. Because if you could be happy in your work why wouldn't you? The Perfect Fit: You are a consummate marketing pro who is driven by success. A person that is passionate, personable, and can think outside the box. Organized and thorough in everything that you do, to not only meet but exceed aggressive goals. You are a team player with an upbeat, positive attitude that has experience selling to individuals at all levels and who can grow rapport with diverse audiences. You are a storyteller that easily identifies needs and matches solutions as you move through the sales cycle. Someone that thrives on setting goals, demonstrating progress, and exceeding expectations not only personally, but for the company as well.Call Center Operations Manager Job Duties: Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. Develops call center systems by developing customer interaction and voice response systems, developing and executing user acceptance test plans; planning and controlling implementations. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades. Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Call Center Operations Manager Skills and Qualifications:Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence


• Location: Portland

• Post ID: 25875782 portland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018